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At Biovitalia, we strive to ensure your satisfaction with our plant-based, organic dietary supplements, and nutraceutical products. If you find yourself unsatisfied with your purchase, we are here to assist you with our straightforward return and refund policies.
Return Policy
- Time Frame
You may return products within 30 days of the original purchase date.
- Condition of the Product
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Return Process
- Please contact our customer support team at care@biovitaliausa.com with your order number and reason for return.
- Upon approval, we will provide you with a return authorization and instructions on where to send the product.
- Refund Method
- Once we receive and inspect the returned product, we will issue a refund using the original payment method.
Additional Information
- Exchanges
Refunds are processed for eligible returns and may exclude original shipping costs.
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.
- Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- Contact Information
- For any inquiries or assistance, please contact our customer support at care@biovitaliausa.com
Refund Policy
- Conditions for Refund
Refunds are processed for eligible returns and may exclude original shipping costs.
Products damaged during shipping or with manufacturing defects are eligible for a full refund or replacement.
- Refund Processing Time
Refunds will be processed within 7 business days of receiving the returned product.
- Notification
- You will be notified via email once your refund has been processed.
Policy Updates
Biovitalia reserves the right to update or modify the return and refund policies. Any changes will be reflected on our website.Thank you for choosing Biovitalia. We are dedicated to providing you with exceptional products and service to support your journey to a healthier, happier life.